MEMORANDUM on Quality

TO: All Employees

In regard to these processes, therefore, it is important to keep in mind
that the quality of the process is only as good as the quality of the
form by which it is measured. It has come to my attention that some team
members have been filling out their Quality Process Tracking Sheets
with irregular times, measuring the exact time it took them to complete a
given task instead of filling in quarter-hour increments as it is
clearly indicated on the form. Those quarter-hour increments are there
for a reason, though it will do you no good to ask me what the reason
was because the consultant who designed the forms is now living in
Albuquerque under an assumed name.

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